AM
Anneline M
1 reviews | Active since Mar 2021
18 Mar 2021, 16:14
E-104129 Hard Hold on the account
I am getting the run around between FNB call Centre and Paypal online message. Whenever they hear that this error has occurred on a PayPal transaction I get told to contact PayPal. I see this error has come up before and is reported on HelloPeter with private resolution. But I now need help with the same error 2 days later and I have no understanding or idea as to how to get from help from FNB or Paypal for that matter. Should the FNB call center team not have been made aware of this problem?? And know how to resolve it???
Helpful (0)
Replies (1)0
Replies (1)AM
Anneline M's updateReviewer Update
18 Mar 2021, 16:47Thanks, however after almost an 45 min hold at your call centre and a rather annoyed call back from Paypal. The the discover is as follows. Customers are requested to complete a CRS form from FNB which needs to be sent to paypal users. I did not receive this. My 2nd call centre assistant was excellent and he ensured that I had the correct understanding and information. I contacting *** for them to email me the form. I hope they are as efficient as the last person.
AM
Anneline M's update18 Mar 2021, 16:47
Reviewer Update
Thanks, however after almost an 45 min hold at your call centre and a rather annoyed call back from Paypal. The the discover is as follows. Customers are requested to complete a CRS form from FNB which needs to be sent to paypal users. I did not receive this. My 2nd call centre assistant was excellent and he ensured that I had the correct understanding and information. I contacting *** for them to email me the form. I hope they are as efficient as the last person.