(E-104129) Hard Hold on Account

I am just completely disappointed by the lack of customer service and the way your website is designed, you put my account on hold without specifying why, no email nor message to inform me of such and none of your emails nor phone numbers seem to be working because i call and get no answer, i wasted R50 airtime trying to get hold of your customer service. I am really unhappy and would demand my money back, but here i am struggling to withdraw money from paypal. if i cant even do that how would i get my airtime back? so many people are complaining about your breach within paypal and yet your team lacks to resolve the issue. Does FNB find it amusing to give their customers such grief and still not resolve any of the issues??. I expect an immediate release of my account because i did not struggle as everyone else did just to be greeted with more false pretences. FIX YOUR SERVICE PLEASE!