Dysfunctional support

<div>Banking app says that I qualify for temporary loan. I apply and go through the whole process. When I click on confirm, is says system error, contact support. I phoned them, after holding on for 7 minutes and going through a lot of options, I get through to somebody, only to be told that he will need to transfer me to another department. He then disconnects me, this happened 3 times in a row. I still have not managed to get the temporary loan</div>