Dysfunctional FNB connect to infect FNB banking?

I was a MTN customer and moved to FNB Connect 2 months ago. The problem is, that last month on month end, I was disconnected for 2 days. After talking with the operator, she informed me that my debit order did not go off because of a "technical problem on FNB's side".

Today I have the same problem. Again there is enough money in my account but there is a "technical problem". Today however, she said that there is no one in back office because it is Sunday, so I will have to wait 48 working hours before I will be able to make a phone call again. That means Wednesday!

This is pathetic! Once, I can understand but two times in two months is just pathetic. No warning, nothing. Just disconnected.

In my line of work I MUST be reachable 24/7. Thanks to FNB I must rely on WhatsApp phone calls. It is unreliable not to mention embarrassing.

My concern is that all my banking is also with FNB. I am convinced that it is only a matter of time before the "technical problems will infect the banking side of FNB also. Will I also have to wait 48 working hours to get access to my funds?"

To FNB: starting tomorrow, will start looking for another bank. I will also encourage my employees to consider doing the same.