Dusgusting service by one of the largest bank

What a pathetic service.......I so ****ed of with this Bank I can't even explain it I am furious. yesterday I logged in to online banking I wasn't drunk I used the correct details and system said the details entered are incorrect. the stupid agents advised me to reset the password still I was using correct details but was rejected as details incorrect.

This morning I had to cancel my appointment and go to the branch to fix the problem got to the branch password updated all went well. later when I am at home tried to log online and the same details I updated earlier at the branch were rejected as incorrect, therefore I only tried twice so that my account should not be blocked. I then contacted the call centre and was advised that my profile has been blocked by ***** department, for WHAT. our accounts are debited everyday by unknown individual and cant even do anything about that but they go an block our profile. Now im being told by Andile to go to the branch again because I need to be verified in order to unblock the account as the suspected insecure browser what a lame excuse because they will send you a notification to enter OTP to verify that you are the owner of the account. I am not an FNB employee to go there every day. I don't have money to go to the branches and buy airtime to call because of their stupidity. I want my account unblocked today and now as I want to use it ASAP. What a disgusting service not only once twice. is it a mandate that we must visit your branches everyday because we are not working and have nothing to do.