During a time of crisis, FNB is lazy and filled with excuses.

Phoned to setup a business account. Everything's sorted except for an email confirmation that 6 FNB representatives say they have not received. It's been 5 weeks. I've been told that they 'will call me back tomorrow morning at 8am' several times yet I still have to phone them at 9:30am each day to find out the progress.

I've also opted to keep the person on the phone while I send the email, this is apparently not allowed as I must call back in 15mins each time. Every call back yields no results while it seems I am having to jump through hoops to get a service that intern helps their business succeed.

Currently feeling as if FNB is the wrong bank choice. Usually setting up a new account is the easy part and in every case the time when a business puts their best foot forward in helping new customers.

I worry this is the best FNB has to offer.