1 reviews | Active since Aug 2013
Duplication of payment by FNB
In Feb, I was refunded by Booking.com. 11 March I was deducted again. I raised a dispute with FNB, but after sometime no response was received. Via secure chat I was advised it’s faster for me to do it myself. Did that contacted booking.com sent them my statements even a letter from FNB to state that they had not gone ahead with the dispute and no refund was received. Booking.com then rep**** to say no allocation on their end and to check with FNB because it seems they duplicated it on their end. I forwarded the email to *** received an automated response with complaint reference ***. This was the 18 April. I have no response as yet. R1440 is a lot of money to just have taken out of your account. Not very impressed as I am the one running around trying to sort this out with no help from FNB however their timing on taking out service fees is always on time.
First of all my balance was reduced. The first and second time the debit took place.. I’m so tired of explaining in simple English. I even responded to your email no response at all. Absolutely pathetic. Your clients are crying for their money and service is useless. You should read your reviews on Facebook. Your customer service is pathetic.
First of all my balance was reduced. The first and second time the debit took place.. I’m so tired of explaining in simple English. I even responded to your email no response at all. Absolutely pathetic. Your clients are crying for their money and service is useless. You should read your reviews on Facebook. Your customer service is pathetic.