1 reviews | Active since Feb 2012
Duplication of data purchases
I bought airtime on the 3rd of February 2018. I bought R200 airtime which I have never received on the day. On the next day which was Sunday the 3rd, I have the airtime in the morning with 4times duplication.
All I needed was R200 airtime and on Sunday the 3rd I have received R800 airtime. I called the call center immediately and they promised me a refund of R600 in 3 days. I spoke to Candice Sinney and my REFERENCE NUMBER IS 454219
ALL THIS WAS BECAUSE OF THE SYSTEM FAILURE AS I WAS ADVISED BY THE CALL CENTER
On Thursday the 8th I called again and spoke to the same Candice who escalated the matter to her supervisor. I was promised that my refund will be done in the next 5 days, AND I AM STILL WAITING UNTIL TODAY
One thing I love about life is options, there are other banks which I’m going to switch to that can offer better service BUT is it possible that I can get my refund. I mean I did not cause the system failure
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)