SW
Stephan W
1 reviews | Active since May 2013
30 Jan 2015, 07:53
Duplicated Transaction
I went to pay my Truworths account about a week ago for R579.00 and receive a SMS that the transaction went through. This morning 30th I received another sms for exactly the same amount. I logged into my internet Banking and checked my statement. The value was deducted again. I have not been any where near Truworths since that first day and I am wondering how on earth your systems allow this to happen? I want this transaction reversed and an Explanation.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
30 Jan 2015, 08:44Hello eaglesk,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 613947 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 613947 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply30 Jan 2015, 08:44
Official
Hello eaglesk,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 613947 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 613947 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)