Duplicated Info

How amazing...such poor and insufficient help from FNB. I have requested documents from FNB to get clarity on the money that is missing on my account, only to find out that they have sent me past documents on past queries. The consultant that i spoke does not know even know the dates as to when my complaint was logged. As per Brenda Alexanda she did not finalize the documents and she will not give me the names of the people who sent her this info. This is so frustrating because this shows that FNB did not deal with this matter appropriately AGAIN. How do they send me documents that they have sent in March 2017 when the incident is for December 2017. So unimpressed by FNB, I will never recommend this bank to anyone, goes to show that their customers are not much of a concern to them, for me to trust FNB with my money and they go and make such a careless mistake.