DUPLICATED CHARGES - PASSING THE BUCK AFTER 1 WEE

I called FNB call centre to report a duplicated AIR FRANCE debit on my cheque account. I was cut-off, I called back, I was transferred, I waited, I got told I must complete paperwork, I did just that, and now after a WEEK, I get an email I spoke to the wrong department and I get a NEW set of paperwork and I must report it to the OTHER department.<br> <br> \FROM FNB: Good day