1 reviews | Active since Dec 2012
Duplicate transactions!
Reported to FNB immediately, no attention to the matter from their side.
Then a mail received informing me that In terms of industry regulations, the Bank is not permitted to action any transactions older than 4 months as after this period, they are termed out of time.
"We regret that we are unable to assist you in this matter and apologise for any inconvenience caused."
How is it my fault if they do not assist immediately?????
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***