JS
Johan S
1 reviews | Active since Apr 2019
01 Apr 2019, 14:16
Duplicate Transaction Dispute
I serviced my car on the 11 March 2019 and paid with my credit card, and on 14 March I noticed that the transaction was duplicated.
I called FNB, and they sent me a dispute form which I submitted. I received an automatic reply which stated that they would aim to resolve the query and get back to me within seven working days. Last week I followed up with FNB on my inquiry on three different platforms and sadly to this day I had no response, after eleven working days.
If that’s how much you care about me, maybe its time to move on…?
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Replies (1)
FNB (First National Bank)'s replyOfficial
02 Apr 2019, 08:10Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply02 Apr 2019, 08:10
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards, Hello Peter Complaints Team
*** (option one)