Duplicate transaction

⭐☆☆☆☆

Extremely disappointing banking experience.

Due to a duplicated transaction of R2,350 relating to a purchase at Uitkyk Vleis Mark, my *** account is now reflecting a negative balance of R2,350, leaving me with absolutely no access to my money.

Being told that I must simply wait 72 hours while having ZERO available funds is unacceptable. People have financial responsibilities and depend on access to their money for basic necessities.

I expect a bank to take ownership, investigate urgently and assist customers when banking errors have such serious financial consequences.

This experience has left me extremely disappointed and frustrated with the level of customer support.