Duplicate Settlement Transactions Causing Financial Loss and Account Disruption

Dear Complaints Team,

I am formally escalating my dissatisfaction regarding duplicate settlement transactions reflected on my account on 4 November 2026 for purchases already processed on 31 October 2026.

I have been advised that the issue is known and may take between 72 hours and five business days to resolve. Unfortunately, simply advising me of a turnaround time does not address the immediate financial impact this error is having on my account.

My available balance has been affected, my debit orders are at risk of being returned for insufficient funds, and I may incur additional charges as a direct consequence of an error that is entirely outside of my control.

It is unreasonable for me to carry the financial consequences of this issue while repeatedly having to call and follow up for assistance.

I require the matter to be urgently escalated, the duplicate transactions corrected, and confirmation that any charges or returned debit order fees arising directly from this error will be refunded or reversed.

Please provide me with a formal complaint reference number, confirmation of the corrective action being taken, and a firm resolution date.

I trust this matter will receive the urgency it warrants.

Regards, Shiefaa Hendricks