Duplicate Deductions – No Payment Received by Merchant

Two identical amounts of R2,512 (total R5,024) were deducted from my FNB account for a Shein order, yet Shein received no payment at all.

I reported the issue to FNB and they only refunded one of the amounts. The second amount is still outstanding, yet both amounts were deducted minutes apart. So why only refund the one amount and not the other??

I have provided all necessary information, including confirmation from Shein that no payment was received for the order, but the matter remains unresolved. I urgently need FNB to reverse the remaining R2,512 deduction.

This is a significant amount, and I would appreciate prompt assistance to fully resolve this issue. #BlackFriday