Duplicate Deduction – Life Insurance Payment

A few days ago my life insurance payment bounced back, and I made a payment manually. On 2 March, I transferred the required amount into the FNB Life Insurance account together with the payment for my funeral policy.

However, I am very disappointed that although the payments were made, the manual transfer for the life policy does not appear to have been acknowledged. Today, the life policy premium was deducted from my account again, which means I have now been charged twice for the same policy.

I do not understand why customers are given the option to make a manual transfer if the payment is not properly tracked or allocated. This has resulted in money being deducted from my account again despite the payment already being made.

This situation is unfair, and I cannot afford to pay the life cover twice. I request that this matter be investigated urgently and that the duplicate deduction be refunded as soon as possible. I want my money back