DUPLICATE AUTHORIZATION WON'T BE REVERSED

Ethiopian Airlines have taken money out my account for 2 airline tickets R10598.72 (x 2 = R21197.44). <br> <br> However they still have the original amount of R21197.44 still pending.<br> <br> Have spoken at length with FNB and sent Ethiopian Airlines over 10 emails to get this sorted out.<br> <br> Ethiopian Airlines have told FNB they have the monies however FNB needed the date, my card numer, the authorization code etc etc etc etc<br> <br> Have tried to get this from Ethiopian Airlines who now are just not responding .<br> <br> I am now left with no money in my account.<br> <br> Have sent a dispute form to FNB.<br> <br> HAVE DONE EVERYTHING I POSSIBLY CAN BUT FNB STILL WON'T RELEASE THE AMOUNT PENDING. EVEN THOUGH IT IS SO UTTERLY CLEAR THAT THIS WAS A DUPLICATE AUTHORIZATION. <br> <br> WHEN I SPOKE WITH FNB THEY EVEN TOLD ME WHAT HAD HAPPENED AND THAT THIS WAS A DUPLICATE SO WHY IS IT SO HARD FOR FNB TO RELEASE THIS MONEY???? <br> <br> WHAT AM I SUPPOSED TO DO IF ETHIOPIAN AIRLINES WILL NOT RESPOND??? FNB HAVE BEEN INCLUDED IN ALL MY CORRESPONDENCE WITH ETHIOPIAN AIRLINES.<br> <br> WHY DID FNB AUTHORIZE MULTIPLE PAYMENTS WHEN I ONLY MADE 1 PAYMENT IN THE FIRST PLACE???? PLEASE EXPLAIN WHY??<br> <br> I URGENTLY NEED THESE FUNDS RELEASED.