Dumm Asses
I requested a downgrade from a platinum acc to a cha account some 15 days ago. After posting a complaint in hellopeter yesterday my query was EVENTUALLY SORTED OUT. But guess what? They managed to still **** it all up. They have also charged me for next months fees already, how's that. Such incompetence ooh my Lord. My account is now sitting on a negative balance. No one asked me if the charges should be debited immediately or as per usual which would be the 27 of each like it has always been. The ****er who assisted me was only interested in retaining the old account. I mean What happens to last months fees? I need this ****en reversed. Such incompetence I'm lost for words. Ooh before you phone me on incorrect number my number is ********** 623. I won't be surprised if they **** it up again.
Good day Timothy Nkululeko Sibanda,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Timothy Nkululeko Sibanda,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)