Dumb staff

I app**** for a new card online only to be told today that they is no record of my application or were my new card is. I was told that my application would be cancelled and that a new one would be processed, only to find out not just my application was cancelled but my current card that i use to fill fuel to get to work is cancelled as well. Is FNB or any of there staff going to come to me and fill fuel in my car in order for me to get to work. Do not tell me do use cardless service transactions as this is not what i am happy doing, no wonder Capitec bank is better than FNB when it comes to customer service. How the hell am i going to go to work for the rest of the week!!!! FNB is pathetic, i want my current card activated and i want my new card tomorrow.