Dumb Bank Part 2

Continuation of a previous complaint. So only after negatively reviewing them here, they send me a mail saying that all is resolved and the complaint will be closed. What kind of idiotic customer service department unilaterally tells customers that their issue is resolved without even confirming with them. Needless to say, the issue is NOT resolved, and I sent them a follow up email informing them of such, but to no avail. Honestly these people are useless. The person responsible for the above is Keshnee Naicker who is supposed to be a manager. You would think this kind of thing would be done by an entry level clerk.