Dumb and lazy call center staff

I did an online application for my passport. The home affairs website is unable to make a booking at the branch. I called home affairs who asked me to contact the branch to find out when they are available. There is no contact number for Cornubia. I was transferred in circles trying to get hold of someone who could assist. but no one can assist or knows how to assist. I suggest your call center staff get the proper training on how to deal with issues because they are either lazy or just don't know. I live in the Bluff and cannot just go to Cornubia if they are unavailable as this is 36kms away from me.