Dude Where's my Tablet?????? Worst service ever!! What 'n JOKE!!!!

I ordered a tablet and sim card from the FNB online platform on the 02 December 2020. I received acceptance and confirmation of this order on the same evening and also a text message that this device will be delivered to me by the 8th December 2020. I received the sim card on the 7th December 2020 but not Tablet (device)!! I am a premier banking client and immediately communicated via the online banking platform to find out when the tablet would be delivered as I have previously ordered a tablet and found it strange that the sim card would be delivered before the tablet (device). The online banker said that he could not help me and that I needed to contact the call center. To date I have phoned this call center more than 15 times, but still I have no answer to when I can expect the tablet that I ordered and that was approved or where what went wrong. The first 7 calls the line rang and then just went dead (number given to me by FNB to contact were ***). I eventually came through to someone but they then explained that they could not help me but would transfer me. After being transferred the phone either went dead or I landed up at another person that could not assist. This happened 8 times! I am beyond frustrated with this process and FNB. The only reason I still bank with FNB is for the additional options such as purchasing electronic devices, but if I cannot do this or their system approves my request but then down the line decides no they are not going to give it to me, what's the point in still staying with them???? I can go over to another bank that will charge me wayyyyyy less in fees and do the same thing - keep my money and allow me to pay with a card and withdraw money. At this point this is the only function FNB is offering me at an astronomical amount compared to other banks. I think it is time to say goodbye and good riddance