1 reviews | Active since Feb 2018
Dubious Bank Charges by FNB
ITEM FEE 3 ITEMS ON 19/02/"of R330 was taken from my account for a R330 transaction...
This is bogus because when I have made all my transactions I have made them with money in my account. To make things worse each time I try access the Private Clients Call Centre it prompts me for an ID number which I cannot enter because I am a foreign national and have letters in my form of identification. I tried calling the normal call centre only to be advised to call private clients.
I feel really let down by the bank.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to private banking department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to private banking department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***