1 reviews | Active since Sept 2009
Dropped the ball
<p>FNB is without doubt the leader in technology when it comes to banking. However, this seems to have been at the cost of service.</p> <p>Over the last year I have seen a decline in service and it is now to the extent where I don;t even get responses anymore when trying to contact my "Private Banker".</p> <p>I've got to outstanding call that is just being ignored and this is just in the last week.</p>
Good day Mr. flier
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. flier
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***