Dropped calls,.no team leaders!!! Appalled for CUSTOMER service!!!!

I called in on Monday the 12th to request cancellation of my connect SIM. I inform the agent that its urgent and was told it will happen within 24 hours. Two days later now and still nothing. I need to SIM.to be cancelled.so I can port asap l, fnb fees are ridiculous. I.called in today for feedback, spoke to 4 different agents where either.the.call gets dropped or silence on the line after I'm being asked to hold. I don't see why I have to do 4 security checks of I've passed the first one!! I asked the.last 2 agents to put me through to a teamleader, which never happened and I've been on hold for.some time. Do you want.to tell me there's no teamleader available when customers asked??!!!

I'm.already irate die to the fact that I.had to call 4 times and wasn't.even assisted!!! All 4 times!! I.want the SIM to be cancelled today and no I will not wait another 24 hours!!!