RR
Rashmi R

1 reviews | Active since Nov 2011

07 Mar 2017, 10:36

Dropped calls from card collections but card not in arrears

<p>Good day</p> <p> </p> <p>i am receiving calls from your card collections department but they hang up before speaking to me. Why am I receiving these calls? My card is not in arrears and there should be a recorded phone call where I moved my due date to the end of every month commencing in march. Over and above that, I pay my instalment every month when I receive my salary so there is no need for your collections department to be contacting me at all. Please advise as to why my account is even in collections as it is not in arrears and having an account in collections affects my credit record. Kindly refer to your recorded phone calls where the due date was moved. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Mar 2017, 13:03
Official

Good day Ms. rashmi-thomas

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***