MH
Mohammed H

1 reviews | Active since Mar 2011

13 Mar 2018, 08:36

Dropped a reward level

Previously I was told that ebucks are earned on a statement period, now I see I've been dropped a reward level without anu change in the ebucks rules, I currently have an overdraft with FNB which was used as per the rules yet you have not rewarded me for this.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Mar 2018, 09:21
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Life who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)