1 reviews | Active since Aug 2016
drop the call after 25 minutes on the phone
<p>so i have my FNB credit card for 2 months, first of all after applying they sent my card to the wrong branch. after phoning them and getting them too send a new one to the correct branch i struggle to register for online banking. Now I am with a few banks and have to be honest and state that with no other bank have I struggled to register and use an app except for FNB. So today I phone them after work and Im on the phone for 25minutes when the call drops and guess what no one phones me back but the worst of all is I still have no solution. Thank You FNB for NO ASSISTANCE much appreciated.</p>
Good day nino7,
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Your reference for the above complaint is 983565.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good day nino7,
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Your reference for the above complaint is 983565.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)