DREADFUL SERVICE -FNB

This has been the most horrible experience in getting a bank account upgraded. Last Tuesday the 23rd July I had received a call from a consultant from FNB offering to upgrade an account in which I agreed too. The consultant assured me that at the end of the call the upgrade will be done. Nothing was done.

I then called in 2 days later and was assured again that the account will be upgraded and again it was not.

I then sent an email to *** and a consultant calls me asks me all of my information and then cuts the call and does not return the call.

Today I received yet another call from them and the consultant again assured me that the account was upgraded and yet again when I contacted a consultant on the app, nothing was done.

I would like to know what is the challenge in getting this account upgraded? Can my account be upgraded instead of wasting my time?

I look forward to a response.