Dreadful service and attitude

<p>I contacted Premier Banking to sort out an additional service fee of R500 in addtion to my normal monthly fee for my Safety Deposit Box. I subsequently received an email from Bongiwe Mthethwa which had no text. I rep**** that there was no message and received no reponse. I phoned and left a message for her to call me . When she responded she was rude saying she sent me an email but there was a problem with the system. She then advised me to enquire at the branch as they have no access to safety deposit information. I asked her to put this in an email and I am still waiting. She did say she was busy......not a reason not to give acceptable service!!!</p> <p>I thought the reason to have a Premier Banking suite was to assist account holders and sort out issues so account holders did not have to contact the Branch.</p> <p> </p> <p> </p> <p> </p>