CA
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1 reviews | Active since Mar 2009
10 Jul 2019, 15:08
Dreadful FNB customer services
FNB is seriously dropping in customer service! You deduct money from me for a loan due to arrears, and there are no arrears. I was left a voicemail by a lady asking me to call back, which i did and i got no answer. 2 minutes later money is deducted. Then, the app based Team of Bankers do nothing but redirect you to call someone else. try the other number, hang on until airtime runs out. top up airtime, call back, hang on until airtime runs out. 2xR29 reloads later, still no answer.
Is the new FNB modus operandi Do whatever we want with your money then simply make it impossible to contact us?
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Replies (1)
FNB (First National Bank)'s replyOfficial
10 Jul 2019, 16:30Good day Clinton,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply10 Jul 2019, 16:30
Official
Good day Clinton,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F.
Regards,
Hello Peter Complaints Team
***