Dreadful experience from FNB BRUNCH in WEST GATE MALL

On the 9th of April 2021 I went to the FNB BRUNCH in WEST GATE MALL to downgrade my Gold cheque account to a savings account. And consultant at keiosk 5 assisted me. She advise it takes 2 to 4 weeks to downgrade a gold cheque account to a savings account and I Will receive an sms and a call from one of the Gold cheque account consultance to confirm the downgrade. Which was totally Incorrect information that was given to me.

On the 11th May 2021 I went in Again to FNB WEST GATE BRUNCH, mind you 3/4 weeks have passed already. I spoke to Busi a male consultant kiosk 2, he and another colleagues(not sure if it's his supervisor) Resurred me this will be sorted and his colleague saved my number on her personal cell phone, ensuring me Again she will call me keep me updated and advise accordingly. They did not advise about a turn around time. However the 1st consultant was Very unprofessional as she was talking to her colleague while she was busy giving me incorrect information and than watched me scored her putrid service. I felt pressured to give her score that she least expected. I also Assumed the downgrade will be done.

Tomorrow or latest Friday I will have to go in the 3rd time AGAIN to FNB to get the problem solved that has been reported on the 9th of April 2021. How disappointing your service has become the consultants at the branch and call Centre can hardly explain the process and turn around time of your different accounts you offer and worst they don't know the overdraft facility. I am not sure if it is the consultants that don't give a damn to the clients needs or does FNB provide Poor Training services to their employees.

FNB is Quick to collect on fees and my credit card but Slow in delivering a services never mind a Good service. No reference was even provided