Dreadful customer service levels

Awful customer service from FNB. After years of frustration banking with ABSA as a premier customer, I decided to switch to FNB on the strength of them marketing themselves as a bank that values customer service. Turns out it's just that, marketing, no truth to it whatsoever. From opening up my account onwards, FNB is incapable of following simple instructions. For example, I have given them repeated instructions to disable my tap and go functionality on my cards, and they keep telling me it's done, then I go to the shops and it turns out it's not done. They also aren't capable of providing the services they market to you. I am supposed to have access to a 24/7 team of bankers, but it's not true. You can only access them after hours through the app messaging service, and that doesn't work - so effectively you have no access to a 24/7 team of bankers. Or their online complaints form says they will get back to you within 24-48 hours, and two weeks later I'm still waiting. I've just been 4 months with FNB and it's been worse than ABSA, going to either go back to ABSA or move to another bank. Save yourselves the trouble, don't bank with FNB.