MS
Milton S
1 reviews | Active since Nov 2009
07 Jan 2022, 22:47
Dreadful card delivery service
Very poor card delivery service. There's no excuse for not dropping the dreadful service provided by CCD Couriers and contracting a reliable company. We've just had the same experience as with our previous cards 4 years ago.The phone rings but nobody responds to you although you can hear sounds indicating that the connection has been made and the farce is repeated on both my phone and my wife's. This is followed by an email saying that they are unable to contact us. FNB please take action, your reputation is going through the floor boards.
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Replies (1)MS
Milton S's updateReviewer Update
11 Jan 2022, 17:03Thanks to the complaints team for ensuring that the card was delivered promptly as it should have been in the first place. However after being subjected to the robo calls for 4 years with little help from FNB until reporting the problem via HelloPeter, I wait to see what transpires with delivery of my wife's card before agreeing that the problem is solved.
The robo calls designed to transfer responsibility of card delivery to the client is not an acceptable business practice.
The robo calls designed to transfer responsibility of card delivery to the client is not an acceptable business practice.
MS
Milton S's update11 Jan 2022, 17:03
Reviewer Update
Thanks to the complaints team for ensuring that the card was delivered promptly as it should have been in the first place. However after being subjected to the robo calls for 4 years with little help from FNB until reporting the problem via HelloPeter, I wait to see what transpires with delivery of my wife's card before agreeing that the problem is solved.
The robo calls designed to transfer responsibility of card delivery to the client is not an acceptable business practice.
The robo calls designed to transfer responsibility of card delivery to the client is not an acceptable business practice.