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Eileen F

1 reviews | Active since Apr 2015

14 Nov 2018, 09:33

Downgrading of Credit Card

I have been waiting since the beginning of September for FNB to downgrade my Credit Card back to Gold. Eventually after numerous phone calls and talking to my "Team of Bankers" I got an email in October to complete the forms. I completed the forms and emailed them back the same day. Still to this day another month has passed and I'm still on Premier. I spoke to the "Bankers" again this morning. Another promise of emailing the consultant and they will get back to me and and and. Very quick to upgrade me and charge more but hopeless in giving me what I ask for.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Nov 2018, 10:41
Official
Good day Eileen, 

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to FNB Credit Card who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)


EF
Eileen F's update14 Nov 2018, 11:29
Reviewer Update
Thank you. FNB contacted me immediately and my new Gold card is on its way.