1 reviews | Active since Sept 2015
Downgrading hell form FNB
I am not happy the way FNB handles downgrading from Platinum to Silver or Gold Credit Card - all their numbers - *** or *** are useless and nobody can give information. I have platinum credit card and I want to downgrade because:<br> 1.Their Ebucks SUCKS! Last month after being paying customer for more than 10 years, I have been ****** of my ebucks by the bank - they just didn't pay it!<br> 2. The cost of having platinum is R86.50. Last month after spending R9000 I got only R16!!! Ebucks.So I am subsidising the FNB every month without getting anything back! <br> 3. When I complained to Ebucks -*** on 15 Sep, they said it will take 24-48 hrs. Till today I got no call from them, even I phoned them on Friday and today - they just don't care!<br>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier Banking who will provide you with feedback.
The reference number is 763832.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Best regards,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier Banking who will provide you with feedback.
The reference number is 763832.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Best regards,