Downgrading From Private Clients to Gold Account

I called FNB on 29 October 2019 to downgrade from my private clients account and they advised that a consultant would call me back within 8 days. Why it would take 8 days I dont know but it has now almost been 2 weeks without the call so I followed up today and was advised that someone would call me back today.

I did not receive any calls. I think this is pathetic customer service and I will now consider closing my account and opening an account with a different bank. They are quick to upgrade your account but play hide and seek when you want to downgrade. Very disappointed customer