Downgrading Difficulties

<p>I went to the Randburg FNB branch to downgrade by platinum to smart account as i have changed banks.<br />they downgraded to gold and said head office will contact me to downgrade me further to an easy account pay as you go.<br />i complained to the premier banker who left a message on thurs, 20 april.<br />to date, a week later, not one person from FNB has contacted me to action this.<br />does your service suck so much - first you mess up my home loan and tell me to change banks now when i want to downgrade you making it a ridiculous mission!!!!<br />can i have some action please</p>