1 reviews | Active since Nov 2016
Downgrading account no feedback
Good day I have accidentally upgraded my acc from a gold Cheque acc to a premier I have since been trying to downgrade. Sent three queries to Fnb and tried canceling the card online. And called to no avail.now I am billed R254 which I didn't budget for when I have multiple times requested to be downgraded Please refund me my money and downgrade my acc
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)