Downgraded my account now have sky high charges

I downgraded my account as R399 per month bank charges was too steep in my opinion. Called the private bankers three weeks ago and she only downgraded my cheque account although I asked for both credit card and cheque account to be downgraded due to high bank charges. Would like FNB to listen to the recording of my call. Called my personal private banker on 20 October 2015 to complain and asked for bank charges to be reversed to to be given what I requested for originally. She told me it will take about three days but she will sort it out. Today as it is payday, did transfers and payments and bank charges are still sky high eg R7,00 for a payment of R300.00. Asked private banker and the response - it doesnt normally take so long she will investigate. Still no feedback as of 17.33 today. <br> Is this the service I get after being a client of FNB for 31 years? I am shocked and poor from bank charges that I asked to be reduced not increased