Downgrade to smart account taking almost 2 weeks still in process

<p>I went into the Rustenburg square branch to downgrade from platinum account to smart account! reason is for I’m not using the benefits on the platinum card at all! so I do not need any of the service I receive, the only benefit I have (paying R199.00) a month for nothing. I also get charged for everything and nothing for free! My fees on my platinum cheque account is +/- R450.00 a month!<br />So due to that I’m always in a minus! I wanted to downgrade to smart account so I was told to go to the branch which I did. waiting for almost 2 weeks to get that done after I also was told to get all the fees (almost R250.00) up to date to get downgraded to smart account!<br />I phoned FNB since Monday and still nothing! Admin says it’s in progress! I must be patient! By this it’s going to take so long to downgrade I’m going to pay another months fees for just absolutely no benefits! I mean if u upgrade its instantly but when you need assistance to downgrade due to personal reasons nobody can help you!</p> <p>What must I do to get this done????????</p>