MN
Meshantin N
1 reviews | Active since Feb 2018
18 Sept 2019, 18:10
Downgrade of Premier credit card
I received a pop up notification on the app that I was eligible for a Premier Account upgrade from Gold. I called them to upgrade and the process was quick and easy, only to realize I will forfeit my ebucks for the month. Not acceptable, couldn't the FNB personnel inform me of such information? I now have downgraded my Cheque account to Gold but apparently the credit card takes up to 7 days for another department to contact you and process the whole thing. I need this done before the end of the month so I don't forfeit my ebucks.
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FNB (First National Bank)'s replyOfficial
19 Sept 2019, 10:14Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply19 Sept 2019, 10:14
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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