1 reviews | Active since Oct 2013
Downgrade of Premier Account to Gold Account
I logged a request a month ago to have my premier account downgraded to gold again as I do not see the point in it.
I would like my credit card downgraded first as the Cheque account is instant (Ebucks Effecting).
3 Escalations to the premier Suite 3 requests to downgrade the account and still NOTHING. The most frustrating thing is that it can only be done telephonically and I cannot go into a branch to do this!
Can I please just have someone call me to do the re-qoute of my credit card so I can get it out of the way and downgrade both my accounts so I can be back to normal again.
I really cannot understand what the hold up is here
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)