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lyncoleen L
1 reviews | Active since Sept 2018
28 Nov 2019, 12:38
Downgrade not done
Worst service ever. I accidentally upgraded my card on the app. The same day I rushed to Centurion Mall branch. I was given a paper to explain the reason for downgrade as a request for down grade would be done. I was advised not to accept the upgraded card. To my surprise the downgrade request was never submitted and I have been charged for 2months.
I
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FNB (First National Bank)'s replyOfficial
28 Nov 2019, 13:52Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply28 Nov 2019, 13:52
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
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