Downgrade

On the 2nd of September I called FNB customer service to request that I be downgraded from Premier Debit Account to Aspire Account due to the high bank fees. The agent I spoke to then said that someone would contact me and assist me. till this very day i have not received any communication and I'm still paying high bank fees. Secondly I have been with FNB for almost ten years and on two occassions they have refused to offer me a home loan due to "affordability". I have received a home loan from another bank and I'm strongly considering moving to that bank as I have received better treatment from them as opposed to FNB.