1 reviews | Active since Sept 2017
Downgrade Cheque Account
I have been contacting FNB non stop to change my Primier Cheque Account to Gold Cheque account again. I have put in the request but no one phones me. I am tired of phoning you guys, wasting my money on airtime and getting zero results. This is the exact reason why I left FNB in Past. Quick to open an account but if you want to change some details, accounts you just do not respond. I want a banker that can assit me immediately . This is not my first complaint. You are paying ridiculous amount for service when there is none. Complaint Ref: **********
Good day Zak,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Zak,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)