SS
Shaun S

1 reviews | Active since Sept 2012

09 Jun 2016, 08:48

Down to reward level 3 due to YOUR ERROR

<p>Thank you fnb for your credit card upgrade error, due to that i got ZERO ebucks on my credit card due to upgrading it, a fault on your side, it was downgraded the next day and according to the update on ebucks, i did drop down to level 3. I was every month on level 5. Now on level 3 this is your mistake. Not mine. Utterly disgusted. </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Jun 2016, 09:30
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 939357.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)