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Andreas N

1 reviews | Active since Jun 2015

19 Jun 2017, 12:57

Down grading from Premier to Gold NIGHTMARE!

<p>I started the process on the Saturday 27th of May 2017. FNB said they will call me back that following Wednesday. I gave FNB 7 workdays and logged a complain on Wednesday, June 14, 8am. I received an email stating that I will be contacted back within 48 business hours. It’s now the 19th June and I still have not heard anything from FNB.</p> <p>As a loyal customer, I really expected better and faster service.</p>

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jun 2017, 13:31
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)

AN
Andreas N's update26 Jun 2017, 13:39
Reviewer Update

This problem is still not resolved. I started this process a month ago. Logged the first complaint 2 weeks ago and this hello peter complaint a week ago and still NO success.

AN
Andreas N's update26 Jun 2017, 13:45
Reviewer Update

This problem is still not resolved. I started this process a month ago. Logged the first complaint 2 weeks ago and this hello peter complaint a week ago and still NO success.

FNB (First National Bank)
FNB (First National Bank)'s reply27 Jun 2017, 10:32
Official

Good Day

Thank you for the feedback.

This has once again being forwarded to the relevant department to look into this matter and assist you accordingly.

Kindest regards,

Hello Peter Team

Daffnie Govender

***