Down grading

As a client of Fnb for years its so bad to find such a bad experience after I was being dept reviewed because of my financial condition, I went to the Sandton branch to query and even ask for them to help me downgrade my cheque account toa ssaving account as per the dept policies, a lady by the name Nthabiseng Molefe was handling this matter and I happened to come back to follow up after a week only to find that nothing was done nor sorted I then asked for the Manager and Lerato kate was at service,she then promised to handle this matter and get back to me with a mail or telephonic, Today I went to check if there was any progress as no one called or mailed me, it is so humiliating, dissapointing, unacceptable, disgusting to see such a huge company as fnb treats customers like this, I was **** to and even missled as a valued customer, for now I am really tired of running a circle with these indivisuals that dont even respect the VALUES of fnb, I wanna take this forward as I'm scared that on my pay day on monday the 25 i mite lose some money and wont be able to haddle my financial problems as i am going through a difficulty. Someone needs to come and finish all this problem.